Who We Are
This Privacy Policy applies to f8g, accessible at https://f8g.cam. When you create an account, place a bet, or simply browse our site, you share information with us. This document explains exactly what we collect, what we do with it, and what control you have over it.
If you have questions after reading this, our 24/7 Live Chat team can help. We do not deal with privacy queries by email — please use the in-site support channel instead.
What Information We Collect
We collect information in two ways: information you give us directly, and information generated automatically when you use f8g.
Information you give us
- Registration details: full name, date of birth, mobile number, and preferred payment method (bKash, Nagad, Rocket, or Bank Transfer).
- Identity documents: National ID Card (NID), Passport, or Driving Licence — required before your first withdrawal under our KYC process.
- Financial details: wallet numbers and transaction references for deposits and withdrawals. We do not store full bank account credentials on our servers.
- Support messages: anything you send through Live Chat, including screenshots you share voluntarily.
Information generated automatically
- Device and browser data: IP address, device type, operating system version, and browser language.
- Usage data: pages visited, games opened, session duration, bets placed, and bonus claims made.
- Cookie data: session tokens, preference cookies, and analytics identifiers (see the Cookies section below).
Why We Need It
Every piece of data has a purpose. The table below maps the data type to the reason we need it.
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Name, date of birth, mobile number | Create and verify your account | Contractual necessity |
| Identity documents (NID / Passport) | KYC verification before first withdrawal | Legal obligation |
| Payment wallet numbers | Process bKash / Nagad / Rocket / Bank transfers | Contractual necessity |
| Betting history and session data | Fraud detection, responsible gaming limits, bonus calculation | Legitimate interest |
| IP address and device info | Security checks, region verification, anti-bot measures | Legitimate interest |
| Support chat transcripts | Resolve disputes, train support quality | Legitimate interest |
| Cookie analytics data | Improve site performance and game recommendations | Consent (you can opt out) |
Third Parties and Sharing
f8g does not sell your personal data. We share it only when necessary, with these categories of partners:
- Game providers: Spribe, Playtech, Ezugi, JDB, PG Soft, and KA Gaming receive your session token and bet data to run games correctly. They operate under their own data agreements with us and cannot use your data for their own marketing.
- Payment processors: bKash, Nagad, Rocket, and Bank Transfer partners receive only the transaction reference and amount needed to complete your deposit or withdrawal.
- KYC verification services: document images are passed to our identity verification partner for review. Documents are deleted from their servers within 12 hours of review completion.
- Analytics tools: aggregated, anonymised usage statistics help us understand which games players enjoy and where the site is slow. No personally identifiable data is included in these reports.
- Law enforcement: if we receive a valid legal request from authorities in Bangladesh, we will disclose the minimum information required by law. We will notify you where permitted to do so.
Cookies and Tracking
f8g uses cookies to keep you logged in, remember your language settings, and understand how players move through the site. Here is what we place and why:
- Session cookies (essential): keep your login active during a visit. These are deleted when you close your browser.
- Preference cookies: store your chosen language and notification settings. They last 90 days.
- Analytics cookies: count page visits and measure game load times. Data is anonymised before storage. You can decline these in your account settings.
You can clear all cookies through your browser settings at any time. Clearing session cookies will log you out immediately.
How Long Your Data Stays With Us
We keep your account data for as long as your account is active. If you close your account, we retain transaction records and KYC documents for a minimum of five years to satisfy financial record-keeping obligations. After that period, all personally identifiable data is deleted or irreversibly anonymised.
Support chat transcripts are kept for 24 months. Analytics logs are aggregated and stripped of identifiers after 12 months.
Your Rights as a Player
You have the right to:
- Access your data: request a copy of everything f8g holds about you.
- Correct inaccuracies: ask us to fix wrong information — for example, a misspelled name.
- Delete your account: close your account and request data deletion, subject to our legal retention obligations.
- Restrict processing: ask us to pause processing your data while a dispute is under review.
- Object to analytics: opt out of non-essential cookies and analytics tracking in your account settings without affecting your ability to play.
- Data portability: receive your personal data in a structured, machine-readable format.
To exercise any of these rights, open a request via 24/7 Live Chat. We aim to respond within 14 calendar days.
Security Measures
f8g uses SSL/TLS encryption on all pages and API calls. Passwords are hashed using industry-standard algorithms — our staff cannot read your password. KYC document images are stored in encrypted form and access-controlled so that only the KYC review team can open them.
If a data breach occurs that affects your personal data, we will notify you within 72 hours of discovery through the contact details on your account.
Players Under 18
f8g is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that a player is underage, we will close their account immediately and delete all associated data. If you believe a minor has registered, please contact us through Live Chat right away.
When This Policy Changes
We may update this Privacy Policy to reflect changes in our services or in applicable law. When we do, we will update the "Last updated" date at the top of this page and send a notification to your registered mobile number if the change is significant. Continuing to use f8g after the effective date of a change means you accept the updated policy.
Get in Touch
For any privacy-related question, the fastest route is our 24/7 Live Chat inside the f8g site. Our support team is available every day, around the clock, and can escalate data requests to our privacy team on your behalf.
We do not publish email addresses on this site. Please do not send sensitive personal data through any third-party communication channel not provided by f8g.