f8g Help Center

Common questions about your f8g account — deposits, withdrawals, bonuses, KYC, and more. If you don't find the answer here, our 24/7 live chat is ready.

Who can open an f8g account?

Any person aged 18 or over who is accessing the site from a jurisdiction where online gaming is permitted can register with f8g. You must provide accurate personal details — name, date of birth, and a working phone number. One account per person; duplicate accounts are closed and balances forfeited.

Registration takes under two minutes. You will need a mobile number for OTP verification and a bKash, Nagad, Rocket, or Bank Transfer account that matches the name on your f8g profile.

Under 18? f8g does not permit anyone under the age of 18 to register or play. If we find that an account holder is underage, the account is immediately suspended and all funds are withheld.

Can't log in — what should you check first?

Start with the basics: make sure your mobile number is entered with the correct country prefix, and that Caps Lock is off for your password. If you've forgotten your password, use the "Forgot Password" link on the f8g Login page — an OTP is sent to your registered number within a minute.

Account locked after multiple failed attempts

After five consecutive wrong passwords the account is temporarily locked for 30 minutes. If the lock persists, contact 24/7 live chat. Never share your password — f8g staff will never ask for it.

How do deposits work, and how fast do they arrive?

f8g accepts bKash, Nagad, Rocket, and Bank Transfer. The minimum deposit is ৳450. Once your payment is confirmed at the operator's end, the balance normally appears in your f8g wallet within 6 minutes.

Method Minimum Typical arrival Fees
bKash ৳450 ~6 min None from f8g
Nagad ৳450 ~6 min None from f8g
Rocket ৳450 ~6 min None from f8g
Bank Transfer ৳450 ~6 min None from f8g
Always use the exact account number shown on the deposit page at the time of your transaction. Payment details can rotate; using an outdated number may delay crediting.

What are the withdrawal rules at f8g?

The minimum withdrawal amount is ৳1,300. For new accounts, the first withdrawal is processed within 6 hours of KYC approval. Subsequent withdrawals are normally processed within 17 minutes. The daily withdrawal ceiling is ৳90,000 at the Copper tier; this rises with higher VIP levels.

Why is my withdrawal pending?

Common reasons: KYC not yet approved, active wagering requirement on a bonus, or a mismatch between your payment details and the name on your account. Check the account dashboard for a specific status message, or ask live chat for a real-time update.

What documents does f8g need for KYC?

KYC (Know Your Customer) verification is required before your first withdrawal. Submit a clear photo or scan of one of the following:

  • National ID Card (NID)
  • Passport
  • Driving Licence

The document must show your full name, date of birth, and photo. The f8g team reviews submissions within 12 hours. Once approved, you don't need to submit again unless your details change.

Tip: Upload in good lighting. Blurry or cropped images are the most common reason for KYC delays. The name on your document must match the name on your bKash or Nagad account exactly.

How does the welcome bonus actually work?

Your first deposit at f8g is matched 100%, up to ৳8,500. If you deposit ৳2,000, you receive ৳2,000 bonus — giving you ৳4,000 to play with. The bonus and any winnings from it must be wagered 19 times before withdrawal. The bonus is valid for 7 days from the date it is credited.

Reload and cashback

Subsequent deposits attract a 17% reload bonus. On top of that, f8g credits a daily cashback of 1.6% on net losses — no opt-in needed. Cashback carries no wagering requirement and is paid the following day.

Which game providers are on f8g?

f8g's lobby currently hosts titles from Spribe, Playtech, Ezugi, JDB, PG Soft, and KA Gaming. The catalogue spans slots, live casino tables, and fishing games. Cricket-linked in-play betting markets are available through the sportsbook during BPL, IPL, and international T20 / ODI series.

Is there an f8g app for Android?

Yes. The f8g Android app (version 2.7.6, 28 MB) supports Android 7.0 and above. It is free to download from the f8g App page as a direct APK — it is not listed on the Google Play Store. Installation takes under a minute; enable "Install from unknown sources" in your phone's security settings first.

An iOS version is not available. iPhone users can access the full site via the mobile browser — the layout is fully responsive.

All Questions at a Glance

01 How old do I need to be to register with f8g?
You must be at least 18 years old. f8g checks age during KYC verification. Accounts found to belong to underage users are immediately closed and funds are not returned. If you're unsure whether online gaming is legal in your location, please check local regulations before signing up.
02 Can I have more than one f8g account?
No. f8g allows one account per person, per household, and per device. If duplicate accounts are detected, all associated accounts are suspended and balances forfeited. If you accidentally created a second account, contact live chat immediately to merge or close it before any withdrawal is attempted.
03 What is the smallest amount I can deposit?
The minimum deposit is ৳450 across all supported methods — bKash, Nagad, Rocket, and Bank Transfer. There is no maximum single deposit, but daily limits may apply based on your VIP tier. f8g does not charge any deposit fee; your payment provider's standard transaction fee (if any) may still apply.
04 My deposit hasn't appeared after 6 minutes. What should I do?
First, confirm that the payment succeeded on your bKash or Nagad app — check your transaction history there. If the payment shows as successful but the balance hasn't arrived on f8g after 15 minutes, start a live chat and share the transaction ID, amount, and time of payment. The support team can manually trace and credit confirmed payments.
05 How long does KYC take, and what happens if my document is rejected?
KYC review is completed within 12 hours in most cases. If your document is rejected, you will receive a reason — usually a blurry image, mismatched name, or expired document. Simply re-upload a corrected version; the 12-hour clock restarts. You can submit KYC in advance of your first withdrawal to avoid any delay when you're ready to cash out.
06 Does the welcome bonus apply to cricket betting?
The 100% welcome bonus (up to ৳8,500) can be used across slots, live casino, and sportsbook markets including cricket. Wagering contributions may differ by game type — slots typically count in full, while certain table games may count at a lower rate. Check the bonus terms on the promotions page for the exact contribution percentages before you play.
07 What is the wagering requirement on the welcome bonus?
The wagering requirement is 19×, applied to the combined total of your deposit and bonus amount. For example: deposit ৳1,000, receive ৳1,000 bonus = ৳2,000 total. You need to wager ৳2,000 × 19 = ৳38,000 within 7 days. If the bonus expires before the requirement is met, the remaining bonus and bonus winnings are removed, but your original deposit balance is unaffected.
08 Is daily cashback credited automatically?
Yes. f8g's 1.6% daily cashback on net losses is calculated automatically at the end of each day and credited to your wallet the following morning. There is no opt-in required and no wagering requirement on cashback funds. Cashback applies from your very first day — even at the Copper (entry) VIP level.
09 How does the referral bonus work?
When a friend you refer makes their first qualifying deposit, f8g credits ৳300 to your account. There is no limit on the number of referrals. Your unique referral link is in the "My Account" section after login. The referred friend must register with a new account — existing accounts cannot be linked retroactively. See the f8g Referral Bonus page for full terms.
10 What is the maximum I can withdraw in a day?
At the Copper tier (default for all new accounts), the daily withdrawal limit is ৳90,000. This ceiling increases as you move up the VIP ladder: Silver ৳160,000 · Gold ৳280,000 · Platinum ৳490,000 · Titanium ৳850,000. Each withdrawal must be at least ৳1,300. Multiple withdrawals per day are permitted as long as the cumulative total stays within your daily limit.
11 Can I set deposit or loss limits on my account?
Yes. f8g supports responsible gaming tools including deposit limits and self-exclusion. Contact 24/7 live chat to set a daily, weekly, or monthly deposit cap, or to request a temporary account cooling-off period. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. See the Responsible Gaming page for guidance.
12 Does f8g have an app for iPhone?
Not currently. Only the Android APK (version 2.7.6, free, 28 MB, requires Android 7.0+) is available for download from the f8g App page. iPhone and iPad users can access all games, betting markets, deposits, and withdrawals through the Safari or Chrome mobile browser — no app installation needed.
13 How do I contact f8g support?
f8g offers 24/7 live chat directly on the website. Click the chat icon in the bottom corner of any page while logged in, or use the chat link on this Help Center. Response times are typically under two minutes. There is no phone support line and no public email address — live chat is the fastest and only recommended contact method.
14 What happens to my account if I don't log in for a long time?
Inactive accounts are flagged after an extended period of no login activity. If your account becomes dormant, an administrative fee may be deducted monthly until the balance reaches zero or you log back in. You will receive notice before any deduction starts. Any remaining bonus balance is forfeited immediately on dormancy; real-money balance is handled per the terms & conditions.
15 How is my personal data protected on f8g?
f8g uses SSL encryption on all pages and stores personal data in line with its Privacy Policy. Payment data is never stored on f8g's servers — transactions are processed via the respective payment gateways (bKash, Nagad, Rocket). You can request a copy of your data or ask for account deletion by contacting live chat. For the full data policy, read the Privacy Policy.

Didn't find your answer here? Live chat is open 24/7 — or go ahead and Open an f8g Account